Terms & Conditions

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Thanks for considering Kleaned.co for your residential and commercial cleaning requirements! We are delighted to provide you with our exceptional cleaning services in Geelong and the surrounding regions.

Before you proceed with booking our services, we kindly request that you carefully read and understand the following terms and conditions. By engaging our services, you acknowledge and agree to abide by these terms:

  1. Booking and Cancellation:

    • To book our cleaning services, please contact our customer support team via phone or through our website’s booking form. We will confirm the appointment based on availability.

    • Cancellations must be made at least 48 hours prior to the scheduled appointment to avoid any cancellation charges. A cancellation fee may be applicable for cancellations made within 48 hours of the appointment.

  2. Payment:

    • Payment for our services is due in full upon completion of the cleaning service. We accept payment via credit/debit card, bank transfer, or other payment methods specified on our website.

    • In the case of delayed payment, we reserve the right to charge additional fees for late payments.

  3. Pricing and Quotes:

    • Our pricing is competitive and subject to change without prior notice. The final price will be provided to you upon confirmation of your booking.

    • All quotes provided by Kleaned.co are based on the information provided by the client. Any additional services or changes to the original booking may incur additional charges.

  4. Liability and Insurance:

    • While we take every precaution to ensure the safety of your property and belongings, Kleaned.co will not be held liable for any damages or losses incurred during the cleaning service.

    • Our cleaning team is insured, providing coverage for any accidental damages caused by our team members during the cleaning process.

  5. Access and Preparation:

    • It is the client’s responsibility to ensure that our cleaning team has access to the property at the scheduled time. Failure to provide access may result in a cancellation fee.

    • The client is responsible for removing any valuables or items of sentimental value from the areas to be cleaned.

  6. End of Lease Cleaning:

    • Our end of lease cleaning service is designed to meet standard cleaning requirements set out in typical lease agreements. We do not guarantee the return of the bond or any specific outcome regarding the property inspection.

  7. Client’s Responsibility:

    • The client must inform us of any health or safety risks present in the property before the cleaning service begins.

    • The client is responsible for providing accurate information regarding the size and condition of the property to ensure an appropriate service quote.

  8. Dispute Resolution:

    • In the event of any dispute, please contact us promptly to allow us to address and resolve the issue amicably.

Kleaned.co reserves the right to update these terms and conditions at any time without prior notice. It is the client’s responsibility to review and comply with the latest version of our terms and conditions.

Should you have any questions or concerns regarding these terms, please feel free to contact our customer support team.

Thank you for choosing Kleaned.co, and we look forward to providing you with top-quality cleaning services in Geelong!